Driver Advisory Board Meeting

March 2, 2021

Oasis Convention Center

Agenda

Presentations followed by Q&A

1. State of the Industry, State of Prime (Jack Porter, Strategic Planner & Darrel Hopkins, Prime Inc. Controller)
2. Sales Update & Strategy (Steve Wutke, VP of Sales & Marketing)
3. Refrigerated Division Operations (Jim Guthrie, Director of Operations & Stan Auman, Operations Supervisor)
4. Flatbed & Tanker Division Operations (Jim Wilkins, Director of Flatbed/Tanker & Brett Vonwiller, Manager of Tanker)
5. Safety (Dennis Davis, Safety Supervisor & Steve Field, Director of Safety)
6. Driver Recruiting (Travis Bacon, Manager of Recruiting & Andrea Mueller, Onboarding/Media Manager)
7. Technology (Brianne Madura, Information Technology)
8. Prime Training Program (Stan Kasterke, Prime Training Program Manager & Stan Auman, Operations Supervisor)
9. Road Assist & Maintenance (Justin Kaufman, Manager of Road Assist & Kevin Bergman, Director of Maintenance)

Key Meeting Discussion Points & Takeaways from DAB Members:

• Driver Retention
  • Pay & Bonus program clarification communicated to Drivers
  • FM Task Overload from Home – no time to interact w/New Drivers
  • Equipment needs to be ready to roll when Upgrading
  • Loss of Earnings – Too much Time between Loads
  • Facebook is part of the problem – erroneous information
  • Local/Regional Jobs Offered to Current Drivers
  • Pay scale going into TNT phase – needs consistency and Pay Review
  • Knowing the Culture and Living the Culture during past Year
• Communication
  • Common Mutual Respect for All Associates Inside & Out
  • Need to Follow Up with Attention to Details
  • Mental Health Line support communicated to Drivers
    • Prime For Life: https://driverhealthandfitness.com/primed-for-life/
  • DAB Communications
  • DAB Follow Up from last session and a Formal Routine
  • Drivers DAB Contact Information to a quick click
    • Ask DAB feature added in Prime Mobile App in April 2021
  • Refrigerated Operations
    • Accuracy of Drivers Load Information Needed
    • Preplans are a needed benefit for what’s next for the Driver
    • Prime Load Choice Program Rollout update & results
    • Live Loaded Call without Drop & PU Trailer reports suggested
    • Clear Communication of Home-Time pay Policies Uniformly
  • Driver Recruiting
    • Clear Expectations and view of the Truck Driver Job
    • Maybe review the current Referral Program and payout plan
  • Driver Development/Training
    • Training DAB Meeting to focus on the Details
    • First Impression and Equipment Orientation
    • Trainers’ quantity vs. quality is a concern in the Training Population
    • TNT Trainers – need some consistency
    • Facebook used for some Positive Training
  • Flatbed /Tanker Operations
    • Accuracy of Drivers Load Information Needed
    • Tarping Station in Pittston
    • Drivers & Tarping requirements and processes on Customer Sites
  • Safety
    • Keep the Friday Morning Meetings Coming
      • Started livestreaming them every Friday at 8 am on 3/19/21
    • Need updates from FMCSA on any updates – FB Load Securement
    • On-hold message needs updated for TWIC Card message that is outdated
      • Updated March 2021
    • IT/Mobile App
      • Referral Tracking on the App – Workflow tracking
      • Trip Sheet on the App
      • Fleet Side of App available to Small Fleet Owners
      • Driver Repair Job – standard forms and workflow
      • Navigation vetting and feedback from Drivers
      • Tanker Detention Process – App which tracks and follows payment
    • Maintenance/Road Assist
      • Night Coverage needs better attitude for Drivers
      • New Truck w/New Driver needs to be road ready
      • O/O Maintenance changes not communicated
      • Tire Inflation System Test w/Tanker needs refinement
      • Staffing issues with Decatur Shop 6Am – Midnight (Missing Pickups)

Completed Action Items from DAB to Date:

• Drivers DAB Contact Information to a quick click

Ask DAB feature added in Prime Mobile App in April 2021

• Add detention rules to stop info
  • Added in 2020
• Livestream safety meetings so drivers out on the road can participate
  • Started livestreaming safety meetings in 2021 every Friday at 8 am central and streamed both to Facebook and YouTube
• Safety Annual Review in the Prime Mobile App
  • Added in 2020
• Shop Campaigns in the Prime Mobile App
  • Added in 2020
• Onsite Chiropractor one time per week
  • Opened full-time chiropractic clinic (Happy Spine) with Dr Popa in Springfield, MO terminal
• Added Travel Update section on Prime Mobile App to reduce non-critical QC Messages
  • Prior to change, Prime drivers were receiving an average of 400+ QC messages/week.
  • After change, Prime drivers receive average of less than 100 QC messages/week.
• Qualcomm message signed with full name
• Pro Maintenance 1.0 Class created and launched in July 2019
  • Over 170 drivers have attended PM 1.0 as of Oct 2019
• Shop will keep on APU when truck is being worked on
• Trailer Parking Solution for Pittston
  • Pedigree Sale Trailers moved off of main yard down to training pad in Oct 2019
• More Training Videos for New Drivers
  • Examples of new training videos created in 2019:
    • How to Fix Tandem Slider Pins
    • How to Fix a Trailer Chute
    • How to Jump Start a Reefer Unit
    • How to Fix a Mud Flap
  • Home counter viewable in Prime Mobile App
  • Develop a Training Advisory Board
    • Next meeting tentatively Feb 2020
  • ELD Roll Out program to prepare fleet Sept – November
  • Move the open gate button in Denver to Outside of the Office for food ordering/taxis
  • Food Trucks brought into SLC while Amenities Building is being built
  • Program for Million Mile Company Drivers to order new truck
  • Military graphics on flatbed trailer skirts
    • Clayton Brown/Paul Smith
  • Review staffing and wait times in Springfield, MO New Plaza
    • Paul Smith/Kevin Bergman
  • Added Driver Advisory Board Members to proposed load feature for testing and feedback
    • Currently over 300 total Prime Drivers utilizing this feature for testing
  • Review orientation experience to find areas of improvement for welcome/family first impression, promote benefits of the company and career path/options to new drivers on front end
  • Create restroom & facility upgrades at the Auburndale yard
    • Exterior Restroom facility added to yard-Feb 2019
  • Provide receipts at Auburndale yard for washouts
  • Provide better/stronger inverters in the truck
    • Now installing Tundra inverters into new trucks instead of previous Cobra model
  • Utilize geofencing to cater road updates to drivers in those areas
  • Update the My Fuel feature to let you view it on current week, 4 week, 8 week basis
  • Streamline/reduce repetitive messaging to fleet (i.e. red-light tickets in Hannibal, MO)
  • Add Macro 33 to app
  • Work on communication of Road Assist Dept to provide confirmation that they receive messages and are working on the problem and/or ETA when they should hear back from RA Advisor
  • Fix Reefer Dept Live Load Dispatch inbound call queue/waiting message to not auto hang up on callers if there was more than one person in queue holding.
  • New My Fuel feature to see your personal stats and how you rank in the fleet
  • Create phone line to call in to hear Prime Hold Messages
  • Prime Class List on Prime Mobile App
  • Standard Transmission Truck Loaning for Practice
  • Hold Messages updated more frequently
  • DIY fixes and Pay Information Shared and Promoted
  • Enhanced communication through Mobile App
  • New truck optimization program implementation
  • Vacation pay for second seats
  • My Truck, My Trailer, and My Contacts features in Prime Mobile App
  • ACE2 Videos on Prime Mobile App
  • Road Assist Vendor List on App